Answer and qualify
Handle the first conversation, collect useful context, and separate noise from real opportunities.
Product
The service layer that answers, qualifies, and prepares the next step.
Alviora turns inbound calls into a clearer operation: it handles the first response, captures useful context, and moves each case forward without overloading the team.
Business outcomes
More coverage, better qualification, and fewer missed opportunities.
This is not about replacing your team. It is about reaching calls earlier, qualifying better, and making sure every inbound case has a clearer next step.
Book and route
Move each call toward the right next step: booking, follow-up, or the right human team.
Escalate with context
When human intervention is needed, the team receives summary, intent, and key details before continuing.
Control console
One place to monitor calls, agents, routes, and outcomes.
The customer-facing experience should feel simple. The operating layer should feel controlled. That is why the console is built to show state, movement, and context without getting messy.
Example operational readout
Handled conversations
148
Inbound calls in the period with operational traceability.
Active routes
3
Forwarded channels with real coverage.
Human escalations
12%
Only the conversations that truly need a person.
Captured opportunities
27
Useful conversations logged for commercial follow-up.
Recent activity
See what happened, in what order, and with what outcome.
The activity layer should let you understand the sequence without replaying the whole call. That way sales or operations can step in with context immediately.
Recent activity
01
After-hours coverage
The service covered the evening window and logged the priority enquiries.
02
Qualification agent
The main flow is filtering commercial interest and asking for the right minimum context.
03
Internal follow-up
Summaries and handoffs remain available inside the console.
Service settings
When you need to adjust the service, you know exactly where to go.
The console separates what usually gets mixed together: inbound routes, agent behaviour, and account information. First choose what you want to review; then go to the right place.
Clear control
Three areas, one console
01
Routes
Forwarding and technical number
See the service technical number and, if you use your current number, understand how forwarding is set up.
02
AI agent
Response, routing, and handoff
Tune what the agent asks, when it routes the call, and what context it prepares for the team.
03
Account
Plan, invoices, and activation
Review the subscribed plan, available invoices, and the general activation status of the service.
Use cases
Easy to understand. Easy to map to real operations.
You do not need to imagine big promises. Just look at where you can least afford to miss an inbound call.
AI receptionist
First-line coverage to capture, orient, and escalate with context.
Lead capture
Filter intent and collect core details before the team steps in.
Booking or triage
Guide the conversation toward booking, routing, or the right next action.
After-hours coverage
Keep the channel active when the team is offline.
Overflow handling
Absorb call peaks without degrading the caller experience.
When the service is live
- The agent knows when to answer and when to hand the conversation to a person.
- Every call leaves a summary, reason, outcome, and next step.
- Multiple calls can stay active in parallel depending on the configured capacity.
- The team sees volume, outcomes, and handoffs without reviewing everything manually.
Go live
Three steps to connect calls and start operating.
First you prepare forwarding into the technical number, then define how the agent should respond, and finally review calls with context from the console.
Prepare the technical number and forwarding
Start by configuring the service technical number and forwarding from your current number.
Configure agent, logic, and handoff
Define what it should ask, how it qualifies the call, and when it should escalate to a person.
Review outcomes and next steps
See summary, reason, outcome, and handoff so the team can continue without replaying the full call.
See how this AI layer would handle the calls you cannot afford to miss.
If you want, we can review it around your current number, operating hours, and routing criteria before activating anything.