Prepare the technical number and forwarding
Start by configuring the service technical number and forwarding from your current number.
How it works
From inbound call to next step, without losing context.
The service answers, understands the reason for the call, and prepares follow-up or handoff when a person needs to step in.
Go live
Three steps to connect calls and start operating.
First you prepare forwarding into the technical number, then define how the agent should respond, and finally review calls with context from the console.
Configure agent, logic, and handoff
Define what it should ask, how it qualifies the call, and when it should escalate to a person.
Review outcomes and next steps
See summary, reason, outcome, and handoff so the team can continue without replaying the full call.
What it looks like in practice
This is how a call can sound once the service is running with AI.
The value is not stretching the conversation. It is understanding the reason, collecting the right details, and making the next step clear.
Conversation view
Caller
Hi. We receive calls in the late afternoon, when reception is already offline. Can you cover that window?
AI agent
Yes. We can answer them, identify whether they are urgent or commercial, and leave a summary for the team to pick up.
Caller
Perfect. Can we keep using the number patients already know?
AI agent
Yes. You can forward your current number into the technical AI number and keep the channel patients already know.
Control and operations
Control for operating real calls without adding noise.
Once the service is working, the console should show what is happening, what has been resolved, and what needs a human response.
What stays under control
Every call should not become a manual task. The system records useful context and separates what can be resolved from what needs follow-up.
Routes and handoff
Automatic summaries
Configured capacity
Peak tracking
When the service is live
- The agent knows when to answer and when to hand the conversation to a person.
- Every call leaves a summary, reason, outcome, and next step.
- Multiple calls can stay active in parallel depending on the configured capacity.
- The team sees volume, outcomes, and handoffs without reviewing everything manually.
See how this AI layer would handle the calls you cannot afford to miss.
If you want, we can review it around your current number, operating hours, and routing criteria before activating anything.